GOLD Lactation Academy

 Terms of Service

 Thank you for your interest in GOLD Lactation Academy. Through your purchase you acknowledge and accept the Terms & Conditions stated below. If you have any questions regarding the terms, please feel free to Contact us. We look forward to seeing you online!

GOLD Lactation Online 95+ Hour Program

 Through GOLD Lactation Academy you will have online access to recorded presentations and activities. These presentations cannot be downloaded on your device. Courses in this program will be available for a period of one year from the time they are made available for you. If you do require additional time, please Contact us for an extension. An extention fee may be applicable. GOLD Learning owns the property rights to all contents in this program and grants the user non-exclusive, non-transferable, non-sublicensable, non-salable use of the lecture materials.

 Our online program is intended to provide education to become a lactation consultant/support provider. This program has been designed to provided all 90 lactation-specific education required set forth buy the International Board of Lactation Consultant Examiners (IBLCE) in the Detailed Content Outline for preparation for the IBCLE certification exam to become a Board Certified Lactation Consultant (IBCLC). This program also includes the additional 5 communication hours required to sit for the IBLCE exam. No guarantee is implied concerning to the passing of the exam. In addition to the comprehensive information on lactation management this program has to offer, individual study and clinical training are required to be successful in the field of lactation.

 The GOLD Lactation Online 95+ Hour Program is subjected to the scheduled release of the 15 preparatory Modules. These Modules are subject to non-scheduled and/or scheduled service disruptions and loss of server information. This is very unlikely, but in case of occurrence GOLD Lactation Academy is not liable for damage, loss, or data corruption of content in this program that may happen because of the service.

 Goals and Purpose

 What is the purpose of the course?
 To significantly increase success, preparation, and deep understanding of lactation and human milk feeding for those entering the lactation field.

 What is the course's goal(s) in preparing students for helping breastfeeding families?
 Improve outcomes for those sitting for the IBCLE exam, as well as increase knowledge and understanding for those entering the lactation field to prepare them for their clinical internship.

Prerequisites

 There are no prerequisites to enter the GOLD Lactation Academy. GOLD Lactation Academy is keeping in sync with IBLCE's standard of equity to allow "all applicants without regard to ability/disability, gender identity, sexual orientation, sex, ethnicity, race, national origin, political persuasion, marital status, geographic location, religion, socioeconomic status, age, within the legal framework of the respective geo-political region or setting."

 Cancellation and Withdrawal Policies

• A cancellation or withdrawal request needs to be made in writing and within 48 hours of purchase. The request needs to be made at the discretion of the GOLD Academy Manager. Please email [email protected] for such requests.
• An administration fee may be applicable.
• There are no refunds for withdrawal post 48 hours of purchase, though it may be possible to pause access to the program, for up to 6 months for private or personal emergencies/medical issues, pending approval from administration.

Refund Policy

• Refund request need to be made in writing and within 48 hours of purchase. The request needs to be made at the discretion of the GOLD Academy Manager. Please email [email protected] for such requests.
• A refund will not be granted if any of the presentations have been accessed.
• An administration fee may be applicable.
• Refunds will not be granted for failure to attend or software incompatibility. Please ensure technical compatibility or contact our Technical Support for assistance.

Accreditation CEU's

1. Continuing Education Units (CEU's) will be available for all the lectures. In order to receive accreditation for a particular presentation, students must be logged-in with their own username & password. All our lectures will provide CERPs and Nurse Contact hours appropriately.
2. You will be required to complete a short quiz after viewing each presentation to verify you have participated in the learning activity.
3. A certificate of completion will be available at the completion of each Module.
4. Your certificate(s) will reflect the amount of educational activity that has occurred.
5. Upon successful completion of the whole program, the student can be awarded: 90 Lactation specific hours towards the IBLCE exam application, 5 Communication hours towards the IBCLE exam application, 97.25 Nursing Hours, 90.25 L Cerps, 5 R-Cerps, 2.75 E-Cerps

 WHO Code Policy

 GOLD Lactation Academy is proud to be one of the continuing education events that are WHO Code compliant! As such, we do not accept sponsorship or advertising from any manufacturer, organization or company that is deemed to be in violation of the World Health Organization's International Code on Marketing of Breast Milk Substitutes. As well, we require our Speakers to sign an agreement stating their knowledge of and compliance with the WHO Code. Should any individual, organization or corporation, who is speaking or sponsoring GOLD Lactation Academy be found to be in violation of the WHO Code, GOLD is at liberty to cancel their involvement and nullify any prior agreements.

Groups

 Please contact us if you have a group of 5 or more members that would like to register to this program. A discount may be applicable depending on your group size.

 Technology

1. You must have access to a smart phone, computer, or tablet with internet to access GOLD Lactation Academy.
2. Watching these recorded presentations does not require any additional software.
3. The GOLD Lactation Academy Technical Team will provide online technical support for students but are not responsible for ensuring that a student's computer specifications and internet configuration enable them to access this online program.
4. Technical Support will be available from 9am – 5pm Monday – Friday, Pacific Standard Time (Vancouver B.C.)
5. Students are strongly advised to ensure that their device and software configuration meet the following specifications:
   • Minimum Internet connection speed: At least 56.6kbps is recommended.
   • Speakers or a headset.
   • Lower internet connection speed may affect the quality of your experience.

Online Privacy

• Each student's log in details belong solely to the student to whom GOLD Lactation Academy has provided them to.
• Log in details are NOT sharable; they are to be used solely by the student who they are provided to.
• "Sharing" log in details or allowing other non-registered individuals to view GOLD Lactation Academy program violates this privacy policy. As each module awards each student lactation-specific hours to go toward application for the IBLCE exam and continuing education credit based on successful viewing of presentations and completion exams, sharing log in details will mean that you are relinquishing your continuing education credits and certificates of completion.

Copyright

• In its advertising, promotional materials, website and online courses, GOLD Lactation Academy uses only those images for which it owns and has a right to share, has purchased the rights to share, or has obtained legal permission to share.
• GOLD Lactation Academy requires its Faculty to use only those images and graphics that they personally own and have a right to share, have purchased the rights to share, or have obtained legal permission to share in the presentations, power points, and activities that they provide to GOLD Lactation Academy.
• It is GOLD's policy that the onus is on the Faculty to honor this policy and to ensure that their images and graphics fall within these guidelines; GOLD Lactation Academy is not able to vet each image and graphic that form part of the presentations, power points, and activities of its Faculty.
• Should anyone suspect copyright infringement in or during a power point presentation or Activities in the program, we invite them to let us know by sending an email to [email protected]

 GOLD Lactation Academy Diversity, Equity and Inclusion Statement

 GOLD Lactation Academy is strongly committed to leading the global standard in evidenced-based online healthcare education for professionals working from preconception to early childhood. It is our firm understanding the work of diversity, equity and inclusion is as unique as one individual to another and much so to each community in which GOLD Lactation Academy strives to serve. We value the visible and invisible attributes that make each of us unique, ever-evolving humans. As such, we recognize each individual and organization is on their unique journey to reduce implicit and explicit bias contributing to the perpetuation of racism, bigotry and intolerance.

 We, at GOLD Lactation Academy, are on our journey striving to build core values of diversity, equity and inclusion, as well as model those values through our mission and internal and external values. Part of GOLD lactation Acadmey's commitment entails creating a sustainable, resilient environment and space which is diverse, inclusive, and equitable for learners, presenters, volunteers, and staff- no matter their age, class, disability, education, ethnicity, gender identity, national origin, race, or sexual orientation. We stand true to respecting and valuing diverse life experiences and heritages to ensure all voices are valued and heard.

 GOLD Lactation Academy endeavors to provide excellent lactation education that incorporates inclusive content. This includes the use of gender-inclusive language and mixed media that are representative of many ethnicities, cultures, and families.

 GOLD Lactation Academy recognizes that language, culture, and evidence-based research are constantly evolving and therefore, the content/terminology in our programming will change over time.

90 Hour Online Lactation Consultant Training Course - Faculty/Expert Speaker Grievance Policy

 The Faculty Grievance Policy aims to provide an organized and equitable process to resolve grievances by faculty and expert speakers. Grievances can include a dispute between a faculty member/expert speaker and GOLD Lactation Academy about the interpretation and/or application of GOLD Lactation Academy's policies, procedures, or provision of services that may negatively impact the faculty member/expert speaker. Faculty members/expert speakers are asked to resolve the issue first through an informal resolution by bringing it to the attention of GOLD Lactation Academy Team ([email protected]) or relevant party. If the faculty member/expert speaker is unsatisfied with the response, the faculty member/expert speaker may make a formal, written grievance to GOLD Lactation Academy Team [email protected]). Any formal grievance must be submitted by the faculty member/expert speaker within 30 business days of the occurrence. The faculty member/expert speaker must state the nature of the grievance and the remedy they seek and describe any previous attempts to resolve the grievance. GOLD Lactation Academy Team will review the situation internally and with the GOLD Lactation Academy Advisory Committee. GOLD Lactation Academy will provide a written response, within 45 days of receiving the complaint. Faculty members/expert speakers will be informed if extenuating circumstances require additional time. The decision made by GOLD Lactation Academy and the GOLD Lactation Academy Advisory Committee will be final.

90 Hour Online Lactation Consultant Training Course - Student Grievance Policy

 The purpose of the Student Grievance Policy is to provide an organized and equitable process to resolve student's grievances. Grievances can include a dispute between a student and GOLD Lactation Academy about the interpretation and/or application of GOLD Lactation Academy's policies, procedures, or provision of services that may negatively impact the student. Students are asked to resolve the issue first through an informal resolution by bringing it to the GOLD Lactation Academy Team ([email protected]) or relevant party. If the student is unsatisfied with the response, the student may make a formal, written grievance to GOLD Lactation Academy Team via email ([email protected]). Any formal grievance must be submitted by the student within 30 business days of the occurrence being grieved. The student must state the nature of the grievance and the remedy they seek and describe any previous attempts to resolve the grievance. GOLD Lactation Academy Team will review the situation internally and with the GOLD Lactation Academy Advisory Committee (GOLD LAAC). GOLD Lactation Academy Team will provide a written response within 90 days of receiving the complaint. Students will be informed if extenuating circumstances require additional time. The decision made by GOLD Lactation Academy and the GOLD Lactation Academy Advisory Committee will be final.